The Things Clients Forget—and Why It’s Your Responsibility to Help Them Remember

As a business or financial services provider, it’s your duty to provide value beyond the basics. Clients trust you to help safeguard their financial futures, which includes managing not only the obvious aspects of their wealth but also the finer details that are often forgotten.
When clients forget important information – such as updating beneficiary records, reviewing employee benefits, or ensuring pension information is correctly logged – it creates unnecessary risks for everyone involved.
The Things We Forget: How Life Admin Gaps Can Burden the People We Love

In the hustle and bustle of daily life, it’s easy to forget the small but important details that can have a big impact later. From personal finances to legal matters, we all have those tasks that we put off—thinking we’ll get to them “someday.” But what happens when that “someday” never arrives? Unfortunately, those unaddressed gaps can place an unnecessary burden on the ones we leave behind, causing stress, confusion, and complications during what is already a challenging time.
Will Your Clients’ Loved Ones Find What They Need? Rethinking Legacy Accessibility in Financial Services

In today’s fast-paced world, clients trust financial institutions, insurers, and employers to safeguard their wealth, ensuring that their families are financially protected when the time comes. But, while financial security is critical, a crucial question often goes unasked: Do clients’ families know where and how to access their wealth when they need it most?
Ensuring Your Legacy: How to Secure Access to Your Assets When It Matters Most

When planning your legacy, most people focus on things like wills, property, and investments, but there are critical aspects often overlooked—especially when it comes to accessing your physical assets. Whether it’s money in a safety deposit box, priceless family heirlooms stored in a unit, or important documents locked away in a safe, these assets hold both sentimental and financial value. The problem is, without proper planning, your loved ones might have no idea how to access these items after you’re gone.
The Role of the Executor: Why It Matters for Financial Services and Corporates

When someone passes away, the executor of their estate is responsible for ensuring that their assets are distributed correctly, debts are settled, and all legal obligations are met. While this process is essential for individuals, it also has major implications for financial services companies, pension funds, insurers, and employers.
The Executor’s Role: Why It Matters and How to Make the Process Easier

Losing a loved one is an incredibly difficult time, and amidst the grief, there are also legal and financial matters that need to be handled. This is where an executor plays a crucial role. An executor is responsible for managing and distributing the estate of the deceased, ensuring that all assets are handled according to the will and legal requirements.
Unclaimed Benefits: Securing Employee and Client Entitlements with Heritage Vault

Unclaimed benefits don’t just affect individuals—they pose a significant challenge for employers, insurers, and financial institutions. Whether it’s uncollected pension funds, forgotten share schemes, or life insurance pay-outs, lost entitlements can create financial strain, compliance risks, and reputational damage for organisations.
Unclaimed Benefits – Securing Your Legacy for Your Loved Ones

Estate planning isn’t just about writing a will—it’s about ensuring that everything you’ve worked hard for ends up in the right hands. Yet, millions in pensions, life insurance pay-outs, and investment funds go unclaimed each year simply because beneficiaries can’t be found.
Planning for Your Digital Legacy: Why It Matters

In today’s digital age, our online presence is vast and multifaceted. From social media profiles to online banking, digital assets have become integral to our daily lives. However, many individuals overlook the importance of planning for these assets after their passing.
Financial Year-End Ready: Organising Your Information for a Stress-Free Tax Season

As the financial year-end approaches, the task of preparing for taxes can feel overwhelming. Whether you’re an individual taxpayer or a business owner, having your information organised is key to avoiding unnecessary stress and ensuring compliance.